![]() Update and confirm BIOS / Windows packages / drivers with the latest version in your laptop If the problem persists, please continue the next troubleshooting step. ![]() Re-install the AC adapter and battery, then power on the computer and check whether the problem is resolved or not.Press and hold Power Button for 40 seconds to do EC reset.Remove the battery (if it is a removable battery pack).(These models need to plug in the AC adapter to do the Hard reset process.) Note: Please don’t remove the AC adapter for ASUS laptop TP420IA and UX425IA model. Please remove all external peripherals, such as external hard drives, printers, memory cards, external ODD (if your computer is with internal ODD, please remove CD/DVDs), dongles, etc.If the problem persists after checking the above items, please continue the next troubleshooting step.Assuming the computer/battery cannot be charged because of long storage time without use, we suggest you charge the battery over night in lower current, which may be helpful to resolve the problem. ![]()
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